Strategic health care: discussion board

Save Time On Research and Writing
Hire a Pro to Write You a 100% Plagiarism-Free Paper.
Get My Paper

A CEO of a horizontally integrated health care organization, in a presentation to previous EMHA students, suggested that the persons receiving services at their facilities are ‘actual patients’ for about 5% of the time they are at the facility and for the rest of the time they are general consumers.  Because patient satisfaction is one of their strategic goals, the CEO explained that addressing this goal begins before individuals even get to the parking lot. For example: Are phone calls answered in timely fashion; 1-what is the tone of the respondent on the call; 2-how timely are appointments; 3-is there ease of parking; 4-what are the attitudes of the valets, receptionists’ body language; 5-do care providers make eye contact; 6-does the care team appear kempt and competent; 7-is the clinical visit (the 5%) rushed; 8-how are difficult financial issues handled; etc.  9-How can a healthcare organization address all these, as well as the other unlisted issues, without getting bogged down in minutia? 10-What are your thoughts?

Calculate your order
Pages (275 words)
Standard price: $0.00
Client Reviews
Our Guarantees
100% Confidentiality
Information about customers is confidential and never disclosed to third parties.
Original Writing
We complete all papers from scratch. You can get a plagiarism report.
Timely Delivery
No missed deadlines – 97% of assignments are completed in time.
Money Back
If you're confident that a writer didn't follow your order details, ask for a refund.

Calculate the price of your order

You will get a personal manager and a discount.
We'll send you the first draft for approval by at
Total price:
Power up Your Academic Success with the
Team of Professionals. We’ve Got Your Back.
Power up Your Study Success with Experts We’ve Got Your Back.