Posted: July 6th, 2021



Assignment 2: Organizational Structure

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You are the HR manager for a small retail company that sells a high  volume of products over the Internet.  Your company is growing rapidly  due to increased Internet sales. Your company prides itself on providing  high-quality products and services. The Customer Service department is  integral to the success of the company. Over the past few months, the  Customer Service department has been unable to fill its openings for  Customer Service Representative positions. You suspect there could be a  number of reasons for this, but you know you first need to look at the  job, the work flow, the knowledge, skills, abilities, and experience the  company is seeking to ensure the job reflects the current workload and  expectations.
Write a six to eight (6-8) page paper in which you:
Examine at least three (3) approaches that you can take as the HR  manager to conduct a job analysis of the Customer Service Representative  position. Suggest the major pros and cons of each selected approach.  Recommend the approach that would be most effective in conducting the  job analysis for this organization. Justify your recommendation. 
Select two (2) out of the four (4) approaches to job design that are  the most important for you to consider. Suggest two (2) challenges that  you may encounter when designing a job using each of the selected  approaches. Support your response with specific examples to illustrate  the potential advantages and disadvantages of using each approach.
Using the four (4) approaches to job design, create two (2)  strategies that the organization can implement to attract and select  qualified applicants for the Customer Service Representative position.  Justify the main reasons that the selected strategies would be  effective.
Propose three (3) ways that you can use the information obtained  from a job analysis to measure the performance of Customer Service  Representatives. Provide a rationale for your response.

Use at least four (4) quality academic (peer-reviewed) resources in  this assignment. Note: Wikipedia and other Websites do not qualify as  academic resources.  
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with  one-inch margins on all sides; citations and references must follow APA  or school-specific format. Check with your professor for any additional  instructions.
Include a cover page containing the title of the assignment, the  student’s name, the professor’s name, the course title, and the date.  The cover page and the reference page are not included in the required  assignment page length. 
The specific course learning outcomes associated with this assignment are:
Analyze issues involved in job design, resource planning, and recruitment.
Evaluate an organization’s approaches to and procedures for training employees to meet organizational goals.
Examine performance management issues and processes.
Use technology and information resources to research issues in human resource management foundations.
Write clearly and concisely about human resource management foundations using proper writing mechanics.

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